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451 Main St.
Greenfield, MA 01301
413-773-3646

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Y Policies

Parking Policy
 
 Our Main Street upper lot has 11 parking spaces, four require a state handicapped permit; seven require a Y handicapped permit. Restrictions apply to accommodate our many participants with physical limitations who cannot attend classes if they cannot park in the upper lot or close to the rear entrance. People who are more mobile should park farther away from the rear entrance, in the upper rear lot, or in the Armory parking lot. We appreciate your caring consideration for others.

Insurance Statement

 Our Y does not provide accident insurance for injuries sustained during Y activities. Members and Program Associates participate in programs and use the facility at their own risk, and are encouraged to have personal medical insurance coverage.

Special Needs Policy 

 Every person, regardless of special need, is welcome to register for Y programs. At the time of registration, if a child’s particular needs appear not to be met by our standard program, a meeting will take place between the parents/guardian and the supervising Program Director. At that meeting the child’s needs must be detailed and a written plan generated indicating what changes in program, routine or setting would accommodate those needs. The plan will be reviewed by the Executive Director to determine if it would pose a hardship. Whenever possible, adaptations will be made, but if an undue hardship would be imposed to accommodate the special needs, the parents will be informed in writing within one week of the initial meeting. In such a case the parents/guardian may appeal the decision directly to the Massachusetts Office for Children for Licensed Programs, or the A.D.A. for other programs. Adults with special needs may bring care providers to attend to them in classes or exercise areas. Every attempt will be made to help everyone fit in. In situations where behavior disrupts the general atmosphere, a Program Director will speak with the care provider about behavior modifications or another choice of programming.

Sliding Fee/Work Trade 

 The Y does not deny participation due to lack of funds. While participants are expected to pay their share of operating costs, sliding fees and/or work trade may be obtained by completing a Sliding Fee application. The amount of aid is determined by household size and income. Adults may receive from 20% to 70% in assistance for membership and programs. Children can receive up to 80% in aid. The sources of these funds are the Y’s Strong Kids & Families Campaign, our annual “Kids to Camp” Golf Tournament and the United Way of Franklin County. Adults (15+) must work trade any portion of a membership or program fee for which they are unable to pay. Anyone interested in financial assistance may pick up an application at the Welcome Center.

Member Feedback Policy
We strive to provide quality programs, up-to-date equipment, a clean, well-maintained facility and, of course, excellent member service in a friendly, caring and respectful environment. We welcome and encourage constructive feedback; all concerns and ideas are reviewed and problems addressed whenever possible. The following communication options are available to all Y members and program participants:

1) Leave a note in our Suggestion Box outside the Nautilus
Center or send us an email to info@ ymcaingreenfield.org;
2) Leave a written message at the Welcome Center or call a
staff member;
3) Call the Executive Director if you are unhappy with staff
response;
4) Write a letter to our Membership Committee if you are
unhappy with the response from the Executive Director.

Please follow these procedures and your concerns and suggestions will be carefully evaluated. We will implement change where space, finances, schedule and Y policy allow. If you wish to have a personal response, please include your name and contact information.